Complaint·July 2, 2025

In regards to the allegation of Resident was financially abused by staff : Staff denied the allegation and stated that R1 was self-responsible and managed their own cash resources. The rent statement from the facility dated 06/19/2024 indicated that R1 had an outstanding balance due on their account for the months of April, May and June of 2024. Staff denied forcing residents to give them their debit cards. Staff stated that they may assist with providing transportation to the bank. Therefore, this allegation is UNSUBSTANTIATED. In regards to the allegation of Staff did not provide resident medication as prescribed : LPA reviewed the Medication Administration Record(s) (MAR) for R1 for the months of April, May and June of 2024 and did not observe any discrepancies. Interviews with staff confirm that resident medication was given as prescribed by the physician. Therefore, this allegation is UNSUBSTANTIATED. In regards to the allegation of Staff did not keep the facility free from pest (flies & roaches): Based upon interview and record review, staff denied that that facility was not kept free from pests. The record review confirmed that the facility was being serviced on a monthly basis by an extermination company. Therefore, this allegation is UNSUBSTANTIATED. UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where this report LIC9099 and LIC9099C was discussed and a copy was provided to Executive Director, Criselda Espiritu Santo.