Complaint·November 6, 2025

In regards to the allegation of staff mismanaged residents' medications: LPA reviewed the medication records for R1 and observed several refusals. Staff stated that medication is given as prescribed and is documented. Based upon interviews and record review, this allegation is UNSUBSTANTIATED. In regards to the allegation of facility is unsanitary: LPA conducted a tour of the facility and observed the facility to be clean and free from odors. Staff stated that the housekeeping staff sweep, mop and clean the facility regularly. Based on observation and interview, this allegation is UNSUBSTANTIATED. UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where this report LIC9099 and LIC9099C were discussed and a copy was provided to Executive Director, Criselda Espiritu Santo.