complaint·May 9, 2023

S1 stated that any employees hired within the last year have received training before working with clients. LPA Nickolas' interview with staff #2 (S2) revealed they were trained before working with clients. S2 stated that they feel safe performing their job duties with the training received. LPA Nickolas' interview with the Licensee revealed that new employees are provided the recommended training outlined by the Title 22 California Code of Regulations (CCR). LPA Nickolas randomly audited four (4) out of six (6) employees' training records, which revealed that employees are provided 40 hours of training within 30 days of hire. LPA Nickolas' file audit also revealed that the facility provides all employees with 20 hours of annual training. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation. A finding of Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and copy of this report was provided. Based on the evidence gathered during the investigation, the above allegation is Substantiated. A finding that the complaint is Substantiated means that the allegation(s) is valid because the preponderance of the evidence standard has been met. An exit interview was conducted where a copy of this report (LIC 9099), LIC 9099D, and appeal rights were discussed and provided.