complaint·May 12, 2025

The allegation that staff handled resident roughly, resulting in an injury. Five (5) staff interviewed denied handling resident roughly, resulting in an injury. Five (5) residents interviewed stated that staff does not handle residents roughly, if it were to happen then the resident would speak up for themselves. The allegation that staff did not assist resident in a timely manner. Five (5) staff interviewed stated that they do assist residents in a timely manner. Residents have a pendant which they use to call the staff. Staff stated it takes about 7 to 10 minutes to assist the resident. Five (5) residents interviewed stated that staff does assist resident in a timely manner. Most of the residents stated it takes about 15 minutes to receive assistance from the staff. Based on evidence obtained during this investigation, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed and a copy of this report was provided to Marguerite Crockem, Administrator at the conclusion of the visit.