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Inspection visit

Routine inspection

BRIGHTWATER SENIOR LIVING OF HIGHLAND (DBA)License 3664260553 citations on this visit
3 citations recorded

Inspector’s narrative

What the inspector wrote

On 03/04/2026 at 09:30AM Licensing Program Analyst (LPA) Renese Howell-Small conducted an unannounced visit to this facility for the required annual inspection. Entry into the facility is unobstructed and LPA met with Health Services Director, Amber Nelson. The facility is approved for a Hospice Waiver for twenty (20) residents. The facility is approved for delayed egress. LPA and maintenance manager Enrique Serralta toured the exterior of the facility. Physical Plant: The facility is operating within capacity and not beyond the conditions of the license. There are no pool located on the premises. There is a shallow potted water feature in the memory care courtyard. The facility is being maintained at a comfortable temperature for residents in common areas. Residents are able to set individual temperatures within their unit. All passageways are kept free of obstruction. Hot water temperature was measured in five units at random and all measured within regulatory limits. There are grab bars for each toilet, bathtub and showers used by residents. The facility has an operable signal system that is operable from the memory care unit. Fire safety installations such as extinguishers, sprinklers, and alarms are monitored by an authorized fire inspection outside company and LPA observed proof of inspection during the inspection on 03/04/2026. The commercial kitchen was last inspected by the same third party company on 10/24/2024. Fire extinguishers were observed to be charged, last serviced on 03/23/2025 and will be serviced at the end of the month. Overall the facility is in good condition; it is clean, sanitary and free of foul odors. Kitchen and Food Service: The total daily diet provided to residents appears to be of the quality and in the quantity necessary to meet resident needs. There is a minimum of one week supply of nonperishable foods and two days of perishable food items. All readily perishable food or beverages capable of micro-organism growth are being stored in covered containers at appropriate temperatures. Commercial refrigerator and freezer are maintained within regulatory temperatures. Medication, Care, and Supervision: The facility has ensured sufficient and competent staff to provide the services needed to meet resident needs. Chemicals and items which may pose a danger were observed in an unlocked cabinet in the memory care kitchen. A deficiency will be cited. LPA Renese Howell-Small inspected medications with charge nurses and found medications in their original containers. Medications appear to be dispensed according to the physician's orders. LPA observed over-the-counter medications in one of the residents' room. A deficiency will be cited. Resident and Staff Files: LPA reviewed a sample of staff and resident files. Staff files had the required documentation including a health screening report and current first aid and/or CPR certification. Resident files had the required documentation including consent forms, appraisal and/or needs and services plan, and updated physician's reports. Two (2) of the resident files reviewed did not have Admission's Agreement. A Technical Violation was cited. First Aid training are on file for staff who provide direct care and supervision to residents. Staff have training for Dementia care and Activities of Daily Living. Operations and Administration: Disaster Plan is present. Executive Director Marguerite Crockem is present in the facility a sufficient amount of hours and the administrator certification is up to date. The required licensing and ombudsman posters are posted and in public view. Residents rights are posted and a copy is kept in the resident's file. Three deficiencies and two Technical Violations were cited during this visit. LPA confirmed that licensing fees are current. An exit interview was conducted where this report LIC809, LIC809C, LIC809D, LIC9102 and Appeal Rights were discussed and copies provided to staf, Sarina Alonso.

Citations

3 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87303(e)(5)Type A

    Based on observation the licensee did not comply with the section cited above by not ensuring that the bath mat in the memory care unit was non-slip, which poses an immediate health, safety or personal rights risk to persons in care.

  • 87309(a)Type A

    Based on observation the licensee did not comply with the section cited above by not ensuring that the four bottles of cleaning solution were locked and inaccessible to memory care residents, which poses an immediate health, safety or personal rights risk to persons in care.

  • 87465(b)Type B

    Based on observation and interview, Licensee/Administrator did not ensure that medications were not centrally stored which poses/posed a potential health, safety or personal rights risk to persons in care. Several bottles of medications were found in the bathroom cabinet of resident in room 224.

FAQ · About this visit

Common questions about this visit

What happened during the March 4, 2026 inspection of BRIGHTWATER SENIOR LIVING OF HIGHLAND (DBA)?

This was a inspection inspection of BRIGHTWATER SENIOR LIVING OF HIGHLAND (DBA) on March 4, 2026. 3 citations were issued: 2 Type A (serious) and 1 Type B.

Were any citations issued to BRIGHTWATER SENIOR LIVING OF HIGHLAND (DBA) on March 4, 2026?

Yes, 3 citations were issued (2 Type A, 1 Type B). The first citation was for: "Based on observation the licensee did not comply with the section cited above by not ensuring that the bath mat in the ..."

What type of inspection was this?

This was a inspection inspection. inspection inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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