complaint·December 15, 2025

Allegation #2: Staff do not ensure resident is allowed to receive phone calls at all times. - Based on interviews with residents and staff. 3 out of 4 staff stated that the facility allowed the residents to received phone calls. 2 out of 2 residents stated that they are allowed to receive phone calls either to their personal cell phone or through the facility number. R1 stated that the staff allowed her to received phone calls from her family. S3 stated that if the staff are busy and unable to pick up the call, the phone call will be forwarded to the administrators cell phone so the family can communicate with the residents. LPA was unable to corroborate the allegation. Information received during investigation LPA did not find evidence to corroborate the allegations. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to Administrator Dekki Mawikere