complaint·December 9, 2024

Regarding allegation “ Staff does not ensure medications are dispensed as prescribed for resident in care .” LPA Serrano reviewed facility documents and conducted interviews with relevant parties. Per documents (resident's roster) review and interviews conducted, LPA Serrano determined Resident #1 (R1) lives at another facility. During the visit today, 12/09/2024 LPA Serrano was able to verify that R1 lives at another facility nextdoor that is a skilled nursing facility (Knolls West Post Acute) that resembles the name of this facility and shared the same address. . Therefore, Staff does not ensure resident is provided meal service in a timely manner. (Allegation #1) and Staff does not ensure medications are dispensed as prescribed for resident in care. (Allegation #2) are UNFOUNDED. This agency has investigated the complaint allegations. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with administrator Terronsay Whaley and a copy of this report, LIC9099 was discussed and provided.