complaint·February 23, 2026

conducted with residents and staff, this allegation is UNSUBSTANTIATED. It is alleged that facility staff did not ensure residents had clean bed linens. LPA observed a sufficient amount of clean bed linens in the storage room. LPA conducted a tour of resident bedrooms and observed clean linen on each of their beds. LPA interviewed staff and staff denied the allegation. LPA interviewed residents and residents denied the allegation. It is alleged that facility staff did not ensure residents had clean clothing. LPA observed residents clothing to be clean and in good condition. LPA interviewed staff and staff denied the allegation, stating that residents' clothes are changed when appropriate. LPA interviewed residents and residents denied the allegation. Based on observation and interview, the allegation is UNSUBSTANTIATED. It is alleged that facility staff did not meet residents' grooming needs. LPA interviewed residents and residents stated that staff assist with their grooming needs. Residents denied the allegation. LPA interviewed staff and staff stated that residents are assisted with their needs by staff or a professional. Staff denied the allegation. Based on interview and observation, the allegation is UNSUBSTANTIATED. It is alleged that facility staff served residents food of poor quality. LPA conducted a tour of the facility's kitchen and pantry. LPA observed the food to be varied and of good quality. LPA interviewed staff and residents. Both staff and residents denied the allegation. Based on interview and observation, the allegation is UNSUBSTANTIATED. It is alleged that facility staff withheld food from residents. LPA interviewed residents and residents denied the allegation. LPA interviewed staff and staff stated that food is always available to residents. Staff denied the allegation. Based on interview, the allegation is UNSUBSTANTIATED. It is alleged that facility staff were not trained on procedures regarding medications before dispensing medications. LPA interviewed staff. Staff stated that only staff that are trained in medication procedures can administer medications. Staff denied the allegation. Based on interviews, the allegation is UNSUBSTANTIATED. It is alleged that staff spoke inappropriately to residents. LPA interviewed residents and stated that have not witnessed staff speaking inappropriately to residents. Residents denied the allegation. LPA interviewed staff and staff denied witnessing the allegation. Based on interviews, the allegation is UNSUBSTANTIATED. An UNSUBSTANTIATED complaint is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where this report LIC9099 and LIC9099C were discussed and copies were provided to Assistant Administr ator , Janeth Gonzalez.