complaint·February 2, 2024

Third allegation, Staff does not ensure resident's restroom needs are being met. During interviews and review of records LPA observed that Resident #1 restroom needs are being met. LPA conducted interviews with residents which all stated that their restroom needs are being met. Fourth allegation, Staff is overcharging residents for services not received. Based on review of records LPA reviewed Residents #1 admission agreement along with needs and service plan and observed that Resident #1 is being charged for the services listed on residents’ admission agreement. LPA did not observe overcharge fees in resident record. LPA conducted interviews with residents, and all stated that they have not experienced any issues with services at the facility nor have they ran into any problems regarding over charge fees. Based on the evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated. Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Cheryl Stevenson at the end of the visit.