complaint·July 23, 2021

tablet, and a cell phone were missing. A confidential witness reported seeing another resident wearing R1’s clothing. R1 denied that any personal belongings were ever missing. Staff also denied any awareness that R1’s personal items were missing. Staff did confirm that it was reported to them that there were items missing. Staff were unable to verify missing items. LPA was unable to corroborate or refute the allegation of staff not safeguarding resident’s belongings. Allegation #3 - Resident room not being cleaned. LPA Weathersby conducted interviews with staff, (R1) and confidential witness. It was alleged that R1's room was observed to be messy. Staff and R1 both report the bedroom was being cleaned. LPA also obtained cleaning logs which reflect regular room cleaning dates. LPA could neither corroborate nor refute the allegation that resident’s room was not being cleaned. Allegation #4 – Due to staff neglect resident was in an altercation with another resident. LPA Weathersby conducted interviews with staff, (R1) and confidential witness and reviewed R1’s facility progress notes. It was alleged R1 was assaulted several times by other residents. Details on dates and names of residents could not be provided. R1 denied ever being in any altercation with other residents. Staff interviewed denied any resident altercation. LPA did not find evidence to corroborate nor refute the allegation that resident was in an altercation with another resident due to staff neglect. Based on interviews with R1, staff and a review of facility documentation the allegations are UNSUBSTANTIATED. A finding that the complaints are unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the allegations occurred. An exit interview was conducted, and a copy of this report was reviewed with and provided to Mercedes Trujillo, Business Office Manager (BOM).