complaint·March 1, 2024

LPA Rico conducted five (5) staff interviews. 5 out of the 5 staff stated they meet resident’s medical needs. During interviews with residents, LPA Rico did not find evidence to corroborate the allegation. For the allegation, Staff did not administer resident's medication as prescribed. LPA Rico conducted five (5) staff interviews. 5 out of the 5 staff informed LPA residents received their medication as prescribed unless a resident refuses their medication. S1 informed LPA that R1 medication was cancelled through R1 POA. LPA received documentation of cancellation .During interviews with residents, LPA Rico did not find evidence to corroborate the allegation. For the allegation, Staff did not meet resident's hygiene needs. LPA Rico conducted five (5) staff interviews. 5 out of the 5 staff stated they meet resident’s hygiene needs. 4 out of the 5 staff stated they have not witnessed a staff member refused hygiene needs to a resident. During interviews with residents, LPA Rico did not find evidence to corroborate the allegation. Based on the evidence found during the investigation, the four (4) allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to David Monroy VIP Operations along with a copy of the appeal rights.