complaint·December 19, 2025

In addition, during record review LPA observed that R#1 was admitted to Rose Gardens on 3/15/2024, during R#1 admission R#1 did not have a responsible party appointed. During further review, LPA observed that a conservator was appointed to R#1 on 10/6/2025. Second allegation: Staff do not respond to calls from resident's representative in a timely manner. Regarding the allegation stated above, LPA conducted an interview with S#1 regarding the alleged allegation S#1 informed LPA that all calls involving R#1 were returned back to the responsible party. In addition, S#1 informed LPA that the facility encountered issues locating or reaching a responsible party for R#1 and the facility appointed R#1 to a public guardian/Conservator that would manage the financial and responsibility for R#1. LPA conducted interviews with R#2-4 LPA went over the allegation with the residents and all informed not having concerns regarding facility not returning or responding to calls. LPA conducted interviews with S#2-3 concerning the alleged allegation and all denied the allegation regarding staff not responding to calls from resident[s] representatives. Third allegation: Staff do not respond to resident's calls for assistance. Regarding the allegation stated above, LPA conducted a walkthrough of the facility LPA observed a call system to be in place inside the Med-Tech office. LPA inspected the call system and observed that a few lights were down the Maintenance Director informed LPA that the facility had an annual inspection on 12/5/2025 and were issued a deficiency with a Plan of Correction. Maintenance director informed LPA that the facility has already implemented a work order and the call system is currently being worked on. LPA conducted interviews with R#2-4 LPA went over the alleged allegation with the residents and all informed LPA that the wait time for assistance many vary however, they receive the assistance on time. LPA conducted interviews with S#2-4 regarding the alleged allegation and all denied not responding to residents calls on a timely manner. Based on corroborating evidence the department has determined that the above allegations are Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Schamone.