complaint·April 15, 2026

(Continuation from LIC9099A) It was alleged that the family wished to terminate their agreement with the facility as the out-of-pocket price was higher than what they could afford at the time. S1 declined the allegation of facility staff unlawfully evicting R1. LPA attempted to speak with R1 and their responsible person, but attempts were unsuccessful. LPA attempted to speak with the insurance provider but were informed that there were no records of who the prior case manager was. Therefore, the allegation of illegal eviction is deemed unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated at this time. An exit interview was conducted and a copy of this report was provided to the Executive Director. (Continuation from LIC9099C) Staff were informed that R1 sustained multiple injuries from a fall on the curb and were transported to the hospital. Interviews with S3 report that an unknown staff from the previous shift had left a note behind warning the next shift that R1 was at risk of elopement. Records review reported that R1 was admitted into the facility on 5/26/2021. A physicians report dated 5/21/2021, reports that R1 was unable to leave the facility unassisted and is known to be a fall risk. As a result of R1’s elopement, R1 sustained multiple injuries from a fall that occurred outside of the facility. Therefore, the allegation of resident sustained fractures while in care are deemed substantiated. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. California Code of Regulations Title 22 is being cited on the attached LIC 9099D. An exit interview was conducted, and a copy of the LIC9099, LIC9099C, LIC 9099D, and appeal rights were reviewed and provided to the Executive Director.