complaint·November 17, 2025

Four (4) residents interviewed denied that staff engaged in an altercation in their presence. Regarding allegation #4, staff did not respond to communications from resident’s representative in a timely manner, three (3) staff interviewed denied not responding to communications from resident's representative in a timely manner. Interviews with four (4) resident reveals insufficient evidence to corroborate that staff did not respond to communications from resident’s representative in a timely manner. Based on the Department’s investigation, the allegations mentioned in this report are Unsubstantiated. Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted were this report was discussed and a copy provided with appeal rights was provided to Administrator Clemons.