complaint·November 18, 2024

For the allegation, Staff did not provide assistance in meeting necessary medical needs for resident. During resident interviews, 4 out of the 6 residents stated they receive medical assistance by the staff. 2 out of the 6 residents were unable to collaborate on the allegation. In addition, during staff interviews 3 out of the 3 staff informed LPA they meet residents medical needs and will assist with their doctor appointments. For the allegation, Staff did not provide resident a copy of the admission agreement. During resident interviews, R1 admitted to LPA the facility did provide an admission agreement copy. During record review, LPA Rico verify R1 had an admission agreement. During staff interviews, 1 out of the 3 staff stated that R1 was provided with a copy of their admission agreement. For the allegation, Unlawful Eviction. During staff interviews, S1 stated that R1 did not pay their room and board for the month June 2024. S1 stated they provided the eviction notice to R1 and submitted to the proper documents to Community Care Licensing. S1 also stated the facility is no longer continuing with the process of eviction because R1 has now made their payments. During resident interviews, R1 admitted to not paying their room and board, and also stated they are no longer being evicted. During facility tour, LPA observed R1 is still a resident at the facility and their personal belongs are still located in their bedroom. During record, LPA verify eviction notice was provided to Community Care Licensing. Based on the evidence found during the investigation, the four (4) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to staff Elfrida Siagian.