complaint·November 22, 2024

For the allegation, Staff yelled at residents in care. During staff interviews, 4 out of the 4 staff stated they have not yelled at their residents. 4 out of the 4 staff stated they have not witnessed a staff member yell at their resident. During resident interviews, 3 out of the 6 residents stated they have not been yelled by staff and feel safe at the facility. For the allegation, Staff did not assist residents that sustained falls. During staff interviews, 4 out of the 4 staff stated they are trained to assist residents with falls and will assist if a resident has a fall. During record review, LPA verified staff have received training to assist residents. For the allegation, Staff do not have a fire evacuation plan at the facility. During staff interviews 4 out of the 4 staff stated the facility has a fire evacuation plan at the facility. During record review, LPA observed facility’s fire evacuation plan. For the allegation, Staff do not have an infection control plan at the facility. During staff interviews, 2 out of the 4 staff stated the facility has an infection control plan. During record review, LPA observed facility’s infection control plan. For the allegation, Staff are not following reporting requirements. During staff interviews, 4 out of the 4 staff they follow reporting requirements. 3 out of the 4 staff stated they will notify the Administrator, family members and hospice. The Administrator stated they are responsible to submit Special Incident Reports to Community Care Licensing. For the allegation, Staff left residents unattended. During staff interviews 4 out of the 4 staff stated they have not left the residents unattended. 3 out of the 6 staff stated they have not been left alone at the facility. Based on the evidence found during the investigation, the seven (7) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to House Manager Megaswati Siby.