complaint·November 29, 2022

Licensing Program Analyst (LPA) Javier Prieto made an unannounced visit to investigate and deliver findings for the allegations listed above. LPA stated the purpose of the visit and was granted entry and met with Administrator Dulce Redford. The investigation consisted of a facility tour, resident interviews, staff interviews, and document review. For allegation, Facility staff were not present at the facility: Interviews with staff and documentation obtained was revealed when Redford produced copies of staff records showing staff #1 (S1), who was present during time of initial complaint visit, as the facility manager/DSP, with records that S1 is fingerprint cleared. Fingerprint cleared records were obtained during today's visit with documentation of S1 title and relationship to the facility. For allegation, uncleared adult at the facility: Fingerprint clearance records were also obtained for adult present at the facility during time of initial complaint visit. Fingerprint cleared adult is required to be fingerprinted and cleared in relation to being a family member over the age of 18 years. Records of this clearance were obtained by LPA during time of visit. This agency has investigated the complaint alleging that facility staff were not present at the facility and uncleared adult at the facility. We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.