Complaint·August 24, 2021

Licensing Program Analyst (LPA) Lizzette Tellez conducted an unannounced complaint visit to investigate the above-mentioned allegation. LPA was met by Caregiver, Gloria Ganduela, and was granted entry into the facility. LPA met with Administrator, Faye Mayo, and discussed the purpose of the visit. Investigation consisted of interviews with staff, residents, outside sources, and a tour of the facility. It was alleged that the facility does not have a working shower, specifically, that there was not a working shower in the facility in 2015. During a tour of the facility, LPA observed two full bathrooms with two working showers in good repair. Interviews with staff, residents, and outside sources, did not support the allegation. Individuals interviewed did not report concerns regarding the facility showers. The Department has investigated the above-mentioned allegation and based upon interviews and LPA observations, has found that there is insufficient evidence to support or corroborate the alleagtion. Therefore, this allegation is deemed unsubstantiated. An exit interview was conducted with Ms. Mayo and a copy of this report, along with Licensee Rights (LIC 9058 01/16), were provided to the Administrator via electronic mail. An electronic receipt of confirmation was requested to be sent by the Administrator upon receipt of the documents.