Complaint·May 25, 2022

Interviews with the Licensee revealed they were at the facility with the other residents in care when S1 was out on the patio supervising a resident, S1 did not have their keys so the Licensee allowed S1 and the resident back in. The Licensee also revealed the kitchen gate was installed temporarily. The Licensee revealed the gate was not locked, there was a latch to open and close it, and it was used to delay a resident from entering the kitchen because they touched all the food with their bare hands, and the gate had since been removed. A facility record review and facility tour revealed there were approximately 9 doors providing entrances and/or exits at the facility, and a facility tour corroborated there was no gate that blocked the kitchen. Interviews with outside sources revealed no issues with the facility entry and exit points nor had any complaints regarding the facility or staff. Based on interviews, a facility record review, and facility tour the above allegation was established to be unsubstantiated. This finding means although the allegation may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted with Licensee Liwag and a copy of the Complaint Investigation Report (LIC 9099) and Licensee Rights (LIC 9058 01-2016) was provided to Licensee Liwag and signature on this report acknowledges receipt of the reports.