complaint·October 26, 2021

Licensing Program Analyst (LPA), Tiffany Holmes conducted a visit to deliver findings on the above allegation. LPA identified herself, spoke with Eveline Denton, Medical Receptionist and disclosed the purpose of the visit.The investigation included interviews and a review of records. It was alleged that the facility is not providing a walker for resident. On or about February 24,2021, Resident 1 (R1) was walking alone outside with their cane and almost fell. A neighbor observed and reproted to facility that R1 should be walking with a walker. Based on R1’s physician report dated May 2 2018, R1 was ambulatory and can manage their care needs in the areas of toileting, bathing, grooming, and dressing. The report also indicated that R1 can leave the facility unassisted. The physicians report also does not state that R1 uses or needs any assistive devices. Based on interviews conducted and a review of documents, there is insufficient evidence to prove Facility is not providing a walker for resident therefore, the complaint investigation finding is found to be unsubstantiated. An exit interview was conducted with Eveline Denton, Medical Receptionist, and the Licensee’s Rights (LIC9058 01/16) along with a copy of this report was emailed to the facility's email address. A reply email or return receipt from the administrator will confirm receipt of documents.