complaint·September 19, 2023

It was also alleged facility staff did not maintain a comfortable temperature for residents. During the facility tour, accompanied by the lead Maintenance Staff (S1) and Administrator Rayo (S2), there were 3 thermometers observed, which were all were set at 76 degrees, meeting Title 22 mandate. An interview with S2 revealed the facility had a total of 16 thermometers throughout the facility. Interviews with residents had no complaints regarding the facility temperature. It was alleged staff did not ensure a comfortable environment for residents. During the LPA tour, the great or common areas had large leather sofas and flat screen TV’s available for resident access. The facility tour also revealed the facility had planned activities, a pool table, and a large dining hall. LPA observed and secured photos of resident rooms, each room, either shared or private, was large and roomy, equipped with the mandated furnishings, and each room had a private bathroom. Interviews conducted with residents in care revealed no complaints regarding the comfort level of the facility. Lastly, it was alleged that facility staff did not treat clients with respect and dignity. There were no corroborating interviews conducted with residents, and outside sources regarding staff mistreating residents in care. Resident interviews revealed feeling staff were caring and friendly. Due to lack of corroborating evidence, the finding regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid there is not a preponderance of evidence to prove that the alleged violations occurred. LPA conducted an exit interview with Administrator Rayo and was provided a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the documents.