complaint·May 22, 2025

(Continued from LIC9099) Regarding the allegation that facility staff not allowing resident to attend Adult Day Program, R1 did not report being prohibited from going to Day Program. LPA interview with two facility staff reported that they do not prevent residents from going to Day Program. In fact, staff reported having to encourage residents to attend program and if residents do not attend it is because they do not want to. Additional interviews with residents corroborate being encouraged to attend day program. Regarding the allegation that facility staff are not assisting resident with medical appointments, R1 reported staff does help with arranging medical appointments and stated that Staff #1 (S1) assisted with a medical appointment later in the week. Interview with S1 corroborated this statement and reported assisting most residents with medical appointments because they can easily arrange transportation for residents. Regarding the allegation that facility staff are not answering communications from resident’s representative appropriately, facility staff reported that there may be occasions when they are unable to answer the phone due to tending to higher priorities. However, staff reported that they will always return voicemails left. According to an outside source familiar with the facility and frequently visits reported not being aware of any concerns involving resident representatives not being communicated with. The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated. An exit interview was conducted with Licensee Lillian Franklin, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.