complaint·April 9, 2026

(Continued from LIC9099) LPA interviewed Outside Source #1 (OS1) who frequents the facility often. OS1 reported that the facility is always clean. OS1 did not report concerns about the cleanliness or sanitization of the facility. Additionally, OS1 reported that they have observed staff prompt residents to wash their hands, use hand sanitizer, and provide other general hygienic reminders. OS1 reported that they have observed the facility to maintain a comfortable environment for residents. Interviews with residents reported that they observe staff clean the dining room after mealtimes and clean other areas of the facility every day. Residents reported feeling like the facility provides a comfortable and accommodating environment. Interviews with staff reported cleaning the dining room after meals and wiping commonly touched surfaces with disinfectants at least once a day. LPA observations during facility visits did not raise concerns regarding staff providing a comfortable or clean environment for residents. The Department has investigated the allegations that staff do not ensure residents are provided a comfortable environment. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated. An exit interview was conducted with Maresulyn Ocenar, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.