complaint·December 1, 2025

LPA conducted a records review (email reminder from exterminator company) which revealed that on 11/28/25 the facility was scheduled to be serviced. LPA was provided with a copy of the invoice showing proof confirming that facility was treated. Per an interview with administrator Arceli, the pest control company was coming out on a quarterly basis, until recently (11/28/25), as the problem has been ongoing for about one month concerning to the cockroaches. Per a records review of service notification forms revealed that prior to the 11/28/25 treatment that facility was last treated on 09/19/25, however it was for an unrelated matter. Per Arceli the recent plan with the exterminator included to take the residents out of the facility, and replace all the food, this allowed for the facility to be serviced on 11/28/25. In addition the resident families have been notified. Based on observation, interviews and records review the allegation of facility has a pest infestation (cockroaches) is substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted where a copy of this report, 9099C, 9099D, appeal rights and LIC9098-proof of corrections form was reviewed and provided to Arceli Songco, Administrator.