complaint·December 12, 2024

Information obtained from interview with R1 stated that staff has made comments about R1 wanting to keep their drinks in R1’s room. Information obtained from interviews with staff stated that they respect the resident’s personal choices. It was also alleged that the facility is not respecting the resident’s personal space. On November 28, 2024, Resident 2 (R2) accidentally entered R1’s room and began to rub R1’s leg. It was advised that R2 believed the room was assigned to them. Administrator stated that all staff members have received personal rights and supervision training. Administrator stated the incident was an accident and occurred one time. Administrator indicated that the facility has sufficient staffing to care for the residents’ needs and supervision. Information obtained from interview with R1 indicated that they like to keep their room as their personal space and does not like unwelcomed guests entering, unless given permission. R1 stated that R2 entered their room with permission and it happened once. Information obtained from interview with staff members stated they try to provide all residents with privacy. It was advised that the incident where R2 entered R1’s room did occur. Interviews with additional witnesses revealed there were no issues regarding facility staff not treating residents with dignity and respect. Based on the information obtained during the investigation, this agency has investigated the complaint that facility staff do not treat residents with dignity and respect. Although the allegation may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was discussed with and provided to Administrator, Nikita Mundhada.