complaint·December 12, 2024

LPA toured the facility and ensured that there was adequate food supply that met the regulation standards. LPA reviewed the facility’s food menu and food offered at the facility corresponded to the menu listed. Regarding the allegation that staff does not provide a resident with water when requested, it was alleged that the facility was not giving the resident water when requested. Administrator indicated that there is always water available at the facility. It was advised when R1 would ask for water, staff would give it to R1, but would complain to other staff that they weren’t given any. Administrator further stated that R1 would drink a cup of water and then advise additional witnesses that they were thirsty. LPA interviewed R1 who indicated that he was able to ask for water when he wanted it and provided in a timely manner. Interviews with other pertinent parties indicated that there were no issues with being provided water. LPA observed an adequate water supply at the facility. It was also alleged that the facility is taking away the resident's personal items. It was reported that staff members would take R1’s cell phone and not return it. R1 stated that R1’s cell phone would be taken away to charge the device and R1 would have to ask the staff members to help R1 locate it. LPA interviewed Administrator and stated that the caregivers take the phone at night, to charge it, at the request of R1’s responsible party. It was advised that staff provides the cell phone to R1 once the phone is fully charged. In the LPA’s record review, LPA observed email correspondence that relayed this message from R1’s responsible party and PACE Social Worker. Information obtained from interviews with additional witnesses revealed no concerns regarding the facility taking away the resident’s personal items. Based on the information obtained during the investigation, this agency has investigated the complaint that staff does not provide an adequate amount of food to residents, staff does not provide water when requested, and staff are taking away residents’ personal items. Although the allegations may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report was discussed with and provided to Administrator Nikita Mundhada.