complaint·February 23, 2024

On February 23, 2024, Licensing Program Analyst (LPA), Venus Mixson conducted a visit and met with the Community Manager, Jazmin. The visit was conducted to provide the findings for the investigation pertaining to the listed allegation. The investigation consisted of staff and resident interviews, witness interviews, record reviews, and observations. On September 11, 2023, Community Care Licensing received a complaint alleging that staff did not respond to a resident's call button and facility staff are requiring a resident in care to go to sleep at an unreasonable time. It was reported that staff did not respond to the resident's call button. It was also alleged that staff make residents go to bed at 6pm. Regarding the allegation staff did not respond to a resident's call button, information obtained from interviews stated this resident uses a portable nebulizer, which is attached to their hip. It was advised that staff responded to the call button but saw the resident in the television room and Resident’s nebulizer was attached to the resident’s hip, staff must go to the resident to depress the button. Additionally, information obtained from the resident’s interview stated there has not been a time the button was pushed, that staff did not respond. The information obtained does not corroborate the listed allegation. Regarding the allegation facility staff are requiring a resident in care to go to sleep at an unreasonable time, information obtained from interviews with residents stated residents can go to bed whenever they choose. It was stated there is a schedule posted, but there are no lights out or enforced rules pertaining to bedtimes. Additional information stated a resident may stay up in their respective room if they like and watch TV in their rooms if they select to and the resident in question has their own TV in their room. The information obtained from interviews and the LPA's observations does not support the allegation. Based on information obtained from interviews, record reviews, and observations, the information obtained was not sufficient to demonstrate the listed allegations were accurate. Therefore, the allegations have been deemed as "UNFOUNDED." An allegation deemed unfounded means "the allegation is false, could not have happened and/or is without a reasonable basis." Therefore, the outcome of the allegation is regarded UNFOUNDED. The Department has investigated the listed allegations and the information obtained has demonstrated the listed allegations did not occur and therefore, has dismissed the allegations. An exit interview was conducted, and a copy of this report was provided to Jazmin Espinoza, the Community Manager / Med-Tech.