complaint·December 12, 2024

It was also alleged that the facility staff were verbally abusing R1 by saying inappropriate comments about R1’s deceased mother. During the investigation, information obtained from interview with Administrator indicated that the staff do not verbally abuse residents. Administrator stated that staff are aware of resident’s personal rights and are required to treat all residents with respect. Information obtained from interview with R1 stated that staff did not make comments about their deceased mother. R1 stated that staff do not speak to them inappropriately. LPA conducted interviews with staff members, who denied they made inappropriate comments regarding R1’s deceased mother. Information obtained from interviews with all pertinent parties corroborated the information. Regarding the allegation that the facility was financially abusing R1, it was reported that the facility staff was stealing money from R1. Information obtained stated that R1 has a payee, who handles all of R1’s finances. Administrator corroborated the information and further stated that the facility does not have access to R1's. Information obtained from interview with R1 denied that staff members are financially abusing them due to them having a payee who handles their finances. Information obtained from interviews with additional parties revealed no issues or concerns regarding financial abuse. Based on the information obtained during the investigation, this agency has investigated the complaint alleging that staff hit the resident, verbally abused the resident, and financially abused the resident. We have found that the complaint was unfounded, meaning that the allegations are false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was discussed with and provided to Administrator, Cherry Cook over the phone and signed by Caregiver, Arden Valdobino.