complaint·April 22, 2026

Licensee stated R1 has resided at the facility since July 01, 2025 and there have not been any incidents or advisements regarding R1’s belongings. Information obtained from interviews with staff members indicated that R1 has not had a roommate since October 2025 and at that time there was no information indicating there were missing items. When interviewed, R1 stated there were no concerns or challenges with how the facility attends to their daily needs and safeguarding their personal things. R1 stated they do feel safe and there were no concerns with how the facility safeguards their personal belongings. Information obtained from interviews with additional residents indicated they have not seen or heard anything about their personal belongings missing. Information obtained from interviews with witnesses indicated they do not have any concerns regarding the personal belongings and that R1 was not able to state what items were touched or gone missing. LPAs review of the records, including emails, and R1’s personal property and valuables, confirm information obtained during interviews. Regarding the allegation Staff does not ensure resident is provided a comfortable environment. Information obtained from interview with Licensee indicated there were no advisements from R1 that there were any concerns regarding R1’s safety. Additionally, information obtained indicated there were no incidents with R1 or any of the residents. Information obtained from interviews with staff indicated there were no noted concerns with how the facility staff assure the residents have a comfortable environment. Information received from interviews with additional staff indicated R1 did not advise that they did not feel safe or that any of the residents would cause them harm. Information obtained from interview with R1 stated they were happy with living arrangements and there were no challenges with other residents or staff. Information obtained from interviews with other residents indicated there were no concerns with how the facility staff assure that they are safe. Information obtained from interview with Additional Witness stated they do not have any concerns with how the facility attends to the safety of the residents. LPA’s review of the records, including Serious Incident Reports and facility daily notes, corroborated the information obtained. LPA’s observations did not reveal any concerns with the environment being safe at the time of the unannounced visit. Based on information obtained from interviews, record reviews, and observations, the evidence received pertaining to the allegations staff does not safeguard resident's personal belongings and staff does not ensure resident is provided a comfortable environment, has been deemed unsubstantiated. An unsubstantiated allegation means although the allegation may have happened or is valid, there is not a preponderance of evidence to demonstrate the alleged violations did or did not occur. An exit interview was conducted. A copy of this report was discussed and given to the Facility Manager, Elena Leon.