complaint·November 18, 2024

T wo (2) facility staff were interviewed and reported they have never observed S1 abuse R1 or any other resident. S1 was interviewed and reported they have never hit or abused R1. Licensee Ramirez was interviewed and reported R1 receives home health services at the facility twice per week. LPA contacted the home health agency who reported due to R1's diagnosis, R1 sustains substantial bruises with minor contact, including when receiving transfer assistance. The home health agency added they do not suspect R1 is being abused by facility staff and there are no concerns with the type of care and supervision R1 is receiving at the facility. This agency has investigated the complaint alleging "Staff physically and emotionally abused resident". Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and this report was reviewed with Licensee Ramirez over the phone and a copy of this report was provided to Caregiver Matthews along with a Confidential Names list (LIC 811). *This is an amended version of the original report.