complaint·February 11, 2026

Allegation: Resident is being financially abused by the licensee. The complaint alleged that the Administrator brought Social Security checks to the resident at a skilled nursing facility for signature and did not return to deliver the funds to R1. On February 11, 2026, at 11:00 AM, LPA Richard interviewed the administrator (A1), who denied the allegation. A1 stated R1 moved into the facility on 12/08/2022 and that R1's Social Security benefits did not start until 05/1/2023. R1 moved out of the facility on 07/31/2023. R1 still owed the facility back payments for the five months preceding the move-in date. On 12/16/2023, A1 visited R1's residence, had R1 sign the checks for the back rent, and gave R1 the remaining funds after all rent was paid. On February 11, 2026, at 11:55 AM, LPA Richard interviewed four staff members #1-4, (S1-S4). All four denied the allegation, stating they are not involved in managing residents' personal funds and P&I; they only assist residents with shopping, and residents control their own money. Later, at 12:15 PM the same day, LPA interviewed five residents (R2-R6). All five denied any issues with their money. Residents R2, R3, and R4 stated that the payee deposited the funds into their respective bank accounts. On 12/16/2023, LPA interviewed the Case Worker (CW), who denied the allegation and explained that the resident stayed at the facility and was not paying full rent due to SSI being in limbo. CW also stated that R1 owes the facility back pay. CW added that this ALW has ceased because R1 has not been residing at the Country Club Guest Home since June 2023. Report Continued on LIC9099C On February 11, 2026, LPA Richard examined R1’s records, which showed seven copies of Social Security checks and a letter explaining the breakdown of the start of benefits. LPA also reviewed a handwritten note and signature of R1 receiving extra money from A1 for 2022 and 2023. Additionally, copies of the returned checks were sent to the Department of the Treasury because R1 no longer lives at the facility. LPA was unable to interview R1 because R1 moved out of the facility on 07/31/2023. Based on interviews, observations, and records reviewed, there is insufficient evidence to support the allegation: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No deficiencies were cited. An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator, Julie Ramirez.