Follow-up·January 23, 2026

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced Case Management Visit to discuss information regarding Administrator information for the facility. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Licensee Nelly Panao. While at the facility, the LPA discussed with the licensee the steps taken to address the previously cited deficiencies and verified the implementation of the agreed-upon corrections. The LPA reviewed staff records to confirm that all employees have obtained criminal record clearances or exemptions prior to working with residents and observed the facility to ensure that appropriate guarding and supervision measures are in place for resident safety. LPA also obtained documentation to clear the plan of corrections for the deficiency regarding the designation of an administrator. The LPA also checked the health and safety of Resident #1 (R1) and observed that the resident appeared to be in good condition with no immediate health or safety concerns noted during the visit. An exit interview was conducted with Licensee Nelly Panao, to whom a copy of this report, the LIC811 Confidential Names List, and the Licensee/Appeal Rights (LIC9058 03/22) were provided.