complaint·September 30, 2022

It was also alleged that residents on the second floor were served cold meals when the elevator was out of order. Interviews with staff, residents and outside sources revealed that dining staff did deliver meals to resident’s rooms in Styrofoam containers. A majority of those interviewed indicated that there were no issues with the temperature of the food. It was also alleged that the facility did not have planned activities for residents. Interviews with staff, residents and outside sources revealed that, while there were staffing issues and cancelation of some activities, activities were still provided for the residents. A records review also demonstrated that an activities calendar was posted and information about the activities was distributed to the residents. Due to lack of corroborating evidence, the findings regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violations occurred. LPA Silveira conducted an exit interview with Joan. At the time of the exit interview Joan was provided with a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the rights.