complaint·October 28, 2022

The facility reimbursed the resident for the missing money. The facility had also informed all residents about their Theft & Loss Policy Program upon admission to the facility. Outside interviews and records review revealed that a case for this incident was opened by the local Sheriff’s Department and residents and staff were interviewed. Because there were no witnesses or other evidence, such as video surveillance, no arrests were made. The case was referred to the California Department of Justice. No further information was provided regarding the status of the case during the Department’s investigation. Interviews with staff, residents and outside sources also revealed that there were no witnesses to the alleged theft and that a suspected abuser could not be identified by staff and residents. Therefore, there was a lack of corroborating evidence to support this allegation. Due to lack of corroborating evidence, the findings regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violations occurred. LPA Silveira conducted an exit interview with Joan. At the time of the exit interview Joan was provided with a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the rights.