Complaint·September 14, 2023

A review of records revealed that the facility staff will assist resident with scheduling healthcare appointments to maintain optimal health. Additional records confirmed that the resident was conserved by their family. Based on the interviews and records reviewed during the investigation there is sufficient evidence to support the allegation. Based on the Department’s investigation there is sufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegation is deemed to be substantiated. California Code of Regulations, Title 22, Division 6, Chapter 8, is being cited on the attached LIC9099D. The report was discussed, plan of correction was jointly developed, and an exit interview was conducted with Administrator Bessie Pascual. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Administrator Pascual at the conclusion of the visit. The signature below confirms the receipt of these documents. The morning medications had already been provided to the resident and their evening and bedtime medications were still intact in original packaging to be provided at the indicated timeframe. On May 10, 2023, LPA toured the facility and observed that the medications were placed in a locked and secured cabinet as required by Title 22. Based on the records reviewed and LPA observations of the medications, there is insufficient evidence to support the allegation. It was also specifically alleged that facility did not provide activities that R1 likes, such as board games. During the initial visit on 05/10/23, LPA was able to conduct an interview with resident #2 (R2) who said that they were allowed to do the activities they wanted within reason. R2 was non-ambulatory and had the ability to go out into the community unassisted, and according to R2 she did go out into the community. While at the facility she was able to communicate with family members and had the ability to go online on social media. LPA was able to interview R1, during a collateral visit on 05/24/23 at their day program, who said that they had homework they enjoyed when they went home. Some of the activities they enjoyed at the facility was coloring. According to R1, they had many colored pencils to color with and they liked going shopping with their family. A review of records revealed that among the activities R1 enjoyed there were board games, puzzles, writing in their notebook and arts and crafts. On May 10, 2023, LPA toured the facility and observed that the facility did have board games and puzzles to provide residents with activities. Based on the interviews, records review and LPA observations, there is insufficient evidence to support the allegation. Based on the Department’s investigation of the above-mentioned allegations and the evidence obtained during staff and outside source interviews, records reviewed, and LPA observations, there is not sufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegations are deemed to be unsubstantiated. The report was discussed, and an exit interview was conducted with administrator Bessie Pascual. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to administrator Pascual at the conclusion of the visit. The signature below confirms the receipt of these documents.