Complaint·May 30, 2023

Interviews also revealed staff will deliver mail to residents’ rooms if requested. An interview conducted with facility management revealed that the residents who require, or request mail delivery, are accommodated by facility staff, however depending on staff’s workload mail delivery has varied in time but had mainly occurred no later than the following day from when the postal agency delivered the mail to the facility. A facility records review revealed no contractual agreement for mail to be delivered to residents' rooms. R1 had received their mail delivered the following day from being delivered to the facility, Per Title 22 residents have the rights to receive unopened correspondence in a prompt manner, the regulation does not define "prompt". A duration of a one-day delay from facility receipt of mail from the postal service to the time being delivered to the resident’s room does not support the alleged violation. Due to lack of corroborating evidence, the finding regarding the above allegation was established to be unsubstantiated. This finding means although the allegation may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violation occurred. LPA Correia conducted an exit interview with CBD Maezze . At the time of the exit interview CBD Maezze was advised a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) will be provided and signature on this report acknowledges receipt of the documents.