Complaint·June 7, 2023

(continued from LIC9099) The quality of the quesadilla could not be determined from the photograph. During the course of the investigation no other examples of food quality concerns were disclosed. On June 1, 2023, during a visit at the facility, observations revealed plentiful supply of non-perishable and perishable food supply all observed in good quality. Resident and staff interviews revealed that the quality of the food in the community was good with no complaints given. Record review revealed a three-week menu would get published and the same menu repeated every three weeks which provided a wide range of variety of healthy foods. The menu was developed by corporate office according to recommended nutritional requirements to meet resident’s needs. Interviews with residents confirmed the meals served on May 31, 2023, and June 1, 2023, were consistent with the meals as scheduled on the menu. Based upon a lack of evidence to conclude that the above mentioned occurred, the allegation is unsubstantiated. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Business Director, Maezze, and a copy of this report, LIC811 Confidential Names and Licensee/Appeal Rights (LIC 9058) were provided to staff at the conclusion of the visit. (Continue from LIC9099A) Outside sources were not able to provide a copy of the $6,000 bill or any other documentation for the bill that was delivered to R1. During a visit at the facility conducted on June 1, 2023, billing procedures were reviewed with staff. Per staff interviews all residents received their billing statements monthly between the 12th and 15th day of the month for the following month. The residents’ statements were mailed to each resident’s mailbox, or the residents had the option to have their statements hand delivered to their apartment at no extra charge. Staff delivered the billing statement to R1 as it was standard protocol. In addition, detail review of R1’s billing statements and the respective itemized account summary from February 23, 2023, through June 1, 2023, indicated no billing discrepancies with R1’s account. According to staff interviews and records review, per R1’s requests, R1 was provided an itemized account summary on May 3, 11, 16 and 25, 2023. Based on observations and staff interviews there was no evidence to support the allegation. Therefore, this allegation is deemed to be unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Business Director, Maezze to whom a copy of this report, LIC811 Confidential Names form, and Licensee Appeal Rights (9058 01/16) were provided at the conclusion of the visit.