Complaint·January 26, 2024

Later that same evening, a staff notified the outside source by telephone informing them that staff would not be able to provide R1 with a shower because staff was limited. Staff interviews contend R1 refused the shower. When reviewed, shower records did not reflect a notation that R1 refused their shower. Statements and records did confirm R1 received a shower on July 16, 2023. Record reviews showed that R1 also did not receive a scheduled shower on July 18, 2023. Staff interviews could not state for certain whether the resident refused the shower, or if one was offered. Staff interviews revealed that staff are not trained to document if and when a resident refuses showers. Based on interviews and record reviews, the Department’s investigation obtained sufficient evidence to support the allegation that the facility did not afford resident’s personal care needs. The Preponderance of Evidence standard has been met. Therefore, the allegation is Substantiated. California code of Regulations, Title 22, Division 6 & Chapter 1 is being cited on the attached LIC 9099D. An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058 01/16) were provided to Director, Lopez whose signature below confirms receipt of these rights.