Complaint·February 14, 2024

It was alleged that the staff does not ensure basic laundry service is provided in a timely manner. Interviews with housekeeping revealed that R1 gets their room cleaned weekly on Wednesdays. Interviews revealed that they clean the floors, toilet, sink and shower to remove excess hair, and they change the bedding about two times a month upon the residents request. Interviews with R1 revealed the staff come in and clean their room. Interviews with laundry attendants revealed that they wash the laundry weekly and for R1 it is on Tuesdays. The residents are supposed to have the laundry ready for the attendant to pick up and take, although interviews revealed R1 does not get their items ready and expect the staff to pick up all of their unclean laundry. There was an incident the other day regarding R1 and unclean rugs and R1 admitted that the staff took the rugs and cleaned them. Interviews revealed that staff needed a bag and gloves to pick up the soiled mats and was going to leave to get bags when R1 offered a few bags to the staff. Interviews did not provide supporting information that the facility does not ensure basic laundry service is provided in a timely manner. It was alleged that the staff mismanaged resident’s medication. Interviews revealed that R1 manages their own medications. Upon LPA observation R1 had all of their medications in their room. Interviews revealed that R1 ordered a refill of an Iron medication and thought it was delivered. R1 asked the staff about the medication and the staff explained to R1 that the medication had not been delivered and if it was, it would have been in their mailbox and delivered to them with the rest of their mail. Interviews with R1 revealed that they contacted Care Mark a mail order services through CVS and they admitted to R1 they messed up and did not deliver the medications although R1 thought they did. Interviews with staff revealed anything that comes in through the mail they put into the residents mailboxes and that they don't open the residents mail so they don't know what the residents are getting in packages. Interviews did not provide supporting information that the facility staff mismanaged resident’s medication Based upon the evidence gathered during this investigation, insufficient information was obtained to support the allegations of unlawful eviction, staff does not ensure basic laundry service is provided in a timely manner and staff mismanaged resident’s medication. The Preponderance of Evidence Standard was not met. As such, the allegations are Unsubstantiated. An exit interview was conducted with Executive Director, Julia Lopez and a copy of the report and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to Director, whose signature confirms receipt of receiving the documents.