Complaint·February 29, 2024

(Continued from LIC9099 p.1) Outside source interview revealed that external investigations have been conducted regarding the resident's laundry service and it was found that staff abide by the housekeeping and laundry schedule. Outside sources did not have concerns regarding laundry service or the resident being provided clean linens. LPA directly observed the bedding in question, and it was observed to be clean with no stains, debris, or odors indicating that it had not been washed. Regarding the allegation, "Staff yelled at a resident", staff interviews did not corroborate the allegation, informing that the staff in question had never yelled at a resident, or any other staff. Staff interview further revealed that a witness was present during the incident in question. LPA interviewed the witness who confirmed that no yelling was done during the incident, and all parties were calm and maintained composure the entire time. Interview with the resident in question did not corroborate the allegation. The resident in question was unable to recall the specifics of the event and informed that the staff member did not yell at them. Outside sources did not corroborate the allegation, informing that the resident in question had a pattern of perceiving that staff yelled at them but they did not. The outside source informed that external investigations have been conducted regarding similar complaints from this resident, and they have been found to be untrue. No records were found that gave evidence to the allegation. During unannounced facility visits, LPA has observed staff and resident interactions. No observations made corroborated the allegation. Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation(s) occurred, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Executive Director Julia Lopez, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.