Complaint·March 5, 2024

It was alleged that staff are not properly addressing pest infestation in the facility. Interviews revealed that they have not seen any ants or silverfish in R1's room or around the facility. Interviews with R1 revealed they saw two ants yesterday, 03/04/2024 and no ants today. LPA observation did not reveal ants on the dresser or on the trash can as R1 stated. There were no dead ants or any trace of ants or silverfish in the bedroom or the bathroom. Interview with R1 also revealed that they believe that if the housekeeper saw the silverfish they would have picked it up. "It was an accident that they missed it". Interviews did not provide supporting information that staff are not properly addressing pest infestation in the facility. It was alleged that the staff did not assist resident in a timely manner. Interviews revealed that the staff assists all residents in a timely manner. Interviews revealed R1 demands that the staff help them right at that moment. Interviews revealed that when the request is made, it will be completed by staff. Interviews revealed all of R1 needs are met and they will ask for assistance and the staff assist them. R1 made a complaint about the ants to the maintenance director about 3 weeks ago and they came right in and put ant bait around the room. Interviews revealed all requests are not of immediate action although R1 treats all request as an emergency. Interviews with other residents revealed the staff are kind and assist them with their needs and they do not have to wait a long time to be helped. There were no complaints of the staff not assisting residents or not being timely. Interviews did not provide supporting information that staff did not assist resident in a timely manner. It was alleged that the staff did not ensure to empty resident’s trash can. Interviews revealed the trash is emptied everyday. Interviews with R1 revealed their trash is emptied daily but sometimes its in the middle of the afternoon. Interviews revealed staff are usually doing their rounds in the am and into the afternoon. Interviews with staff revealed they all have been notified not to knock or go into R1's room until after 10am. Interviews revealed all trash is picked up daily and if a resident request that their trash be emptied again the staff have no problem emptying it again. Interviews did not provide supporting information that staff did not ensure to empty resident’s trash can. Based upon the evidence gathered during this investigation, insufficient information was obtained to support the allegations of staff are not properly cleaning resident's restroom, staff are not properly addressing pest infestation in facility, staff did not assist resident in a timely manner and staff did not ensure to empty resident’s trash can. The Preponderance of Evidence Standard was not met. As such, the allegations are Unsubstantiated. An exit interview was conducted with Patricia "Kitty" Totorica, Business Director. and a copy of the report and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to Director, whose signature confirms receipt of receiving the documents.