Complaint·May 9, 2024

R1 was able to ambulate by walking on her own and using a wheelchair on some occasions. A Physician’s Report, interviews with internal and external sources and an observation by the LPA, confirmed R1 was able to ambulate by walking, or using a wheelchair. Initial care plans noted R1 was receiving and being charged for escorting services. Additional care plans and invoices, along with an interview of the administrator, revealed R1 declined the continuation of escorting services due to the additional charge. The facility administrator agreed to remove the charge and service, as R1’s assessments did not indicate a need for such service. Interviews with internal and external sources, including the alleged staff that was present, did not report any concerns regarding lack of assistance from staff. Review of R1’s account history revealed the facility had begun to only charge for basic services, not including escorts or other care, since September of 2023. Based on the evidence obtained, there was not enough evidence to prove the alleged violation occurred, therefore, the allegation was Unsubstantiated. An exit interview was conducted with Executive Director Lopez, and Maintenance Director Omar Zamudio, to whom a copy of this report, LIC 811 Confidential names list, and Licensee/Appeals Rights (LIC 9058), were provided.