Complaint·May 17, 2024

Continued from LIC9099 According to allegation received, Resident 1 (R1), (Please refer to LIC811 confidential names list), stated that a facility staff did not bring R1 water when R1 requested water.  LPA Domingo observed several unopened bottles of water. R1 was interviewed and R1 stated that the facility provided the bottled water and there are amble water bottles available.  Outside Source 1 (OS1) stated that there are water bottles available to residents and water stations available at all times for residents. Staff 1 was interviewed and S1 provided a tour of all the water stations on all the floors, the dining area and staff provide water bottles to residents as needed. LPA Domingo toured the facility and observed the multiple water stations, and water bottles throughout the facility.  Resident 2 (R2) was interviewed and stated that there are no concerns regarding staff providing water bottles or water when requested. Outside Source 2 (OS2) was interviewed and OS2 stated that there has been no concerns regarding the availability of water when requested and there is water stations throughout the facility. Based on interviews, and direct LPA observations a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Maintenance Director Omar Zamudio , to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.