Complaint·August 7, 2024

Licensing Program Analyst (LPA) Daniel Pena conducted an unannounced complaint visit to open an investigation regarding the above mentioned allegation. LPA was greeted by and identified himself to Administrator, Julia Lopez. LPA explained the purpose of the visit and basic elements of the complaint. It was alleged that staff does not provide a comfortable temperature for residents in care. The Department's investigation consisted of facility inspection, LPA observation, record reviews and interviews with residents, staff, and pertinent outside sources. Based upon the information obtained during the investigation it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the violation occurred and is therefore UNSUBSTANTIATED. An exit interview was conducted with Julia Lopez, Administrator, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).