Complaint·August 29, 2024

An interview conducted with Staff 2 (S2) revealed residents come to or call the front desk to request transport and S2 will review the calendar to check for availability and put the requesting resident on the calendar. In addition, interviews conducted with residents in care revealed no issues with the transport services at the facility and were aware there is a scheduling system. Resident 2 (R2) also revealed the facility driver does a really good job with accommodating and prioritizing transportation based on the resident’s needs. Interviews conducted with Resident 3 (R3) and Resident 4 (R4) also provided positive feedback regarding the transportation provided at the facility. A review of R1's resident records revealed agreement to the policy that the facility provides transportation however there must be a schedule maintained to meet all requests. A facility records review revealed the calendar was booked the day of August 27, 2024, and corroborated R1 was provided transportation the following day, August 28, 2024. [See LIC 811 for confidential names] Based upon the information obtained during the investigation it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the violation occurred and is therefore UNSUBSTANTIATED. An exit interview was conducted with Ashley Baino-Jaimes Resident Service Director (RSD), whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22). This is an amended report of the original report Dated August 29, 2024. During today's visit LPA left the facility and returned at a later time.