Complaint·August 30, 2024

An interview conducted with Resident 2 (R2) revealed they have had trouble adjusting the temperature of their AC unit however maintenance was able to fix the issue. An additional interview conducted with Resident 3 (R3) corroborated they have their own unit and can adjust the temperature to their preference. During a facility tour LPA observed individual AC units in residents rooms that have temperature controls for resident use. [See LIC 811 for confidential names] Based upon the information obtained during the investigation it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the violation occurred and is therefore UNSUBSTANTIATED. An exit interview was conducted with RSA Osea whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights. (LIC9058 3/22). LPA Correia had to leave the facility and return at a later time to deliver findings.