Complaint·September 19, 2024

It was also alleged that facility Staff did not ensure residents' bathrooms were in good repair. An interview conducted with R1 revealed being very happy with the housekeeping at the facility. R1 revealed having a clogged toilet in the past and maintenance came right away and fixed it. R1 also revealed that the maintenance staff was very pleasant. Additional interviews conducted with R2 and R3 both corroborated no issues with their bathrooms or the common bathrooms throughout the facility. All resident interviews revealed the facility housekeeping and maintenance staff were very kind and did a great job. During a facility tour LPA did not observe any issues with the resident or facility restrooms or toilets. Based on staff and resident interviews, facility records reviews, and a facility tour the findings regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid there is not a preponderance of evidence to prove that the alleged violations occurred. [See LIC811 for list of confidential names] LPA conducted an exit interview with ED Lopez who was notified that a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) will be provided at the conclusion of the visit. This is an amended version of the original report delivered on 9/19/2024.