Complaint·December 17, 2024

Interviews with multiple residents residing in the vicinity of R1 did not recall any similar incidents, nor concerns with R1. These residents recalled the gardening crew working in the area but did not have any concerns and mentioned feeling comfortable in their bedrooms. Interviews with several staff members did not recall any similar behaviors from R1 and did not recall other residents reporting any concerns. These staff did not recall receiving any complaints from residents regarding the gardening crew’s work disturbing the residents. An interview with Executive Director Lopez revealed there was an instance when R1 became upset a smoke alarm battery was low and kept chirping. The LPA attempted to interview the staff who was present during this incident on multiple occasions, but the LPA was not successful. An interview with the local Long Term Care Ombudsman office did not reveal any knowledge, nor concerns with R1, nor with the gardening crew disturbing the residents. Based on the information revealed during the investigation, there was not enough evidence to prove the alleged violation occurred, therefore, the allegation was Unsubstantiated. An exit interview was conducted with Executive Director Lopez, to whom a copy of this report, LIC 811, and Licensee/Appeals Rights (LIC 9058), were provided via email. An email read receipt confirms the documents were received by Lopez.