Complaint·April 24, 2025

[Continuation of LIC9099] The interview with S1 also disclosed that R1 had requested a cumulative itemized bill dating back to their admission with all itemized fees, to the day of their date of admission. S1 reported during the prior two months from the month the complaint was filed, they had accommodated R1’s request, which was not the standard facility procedure. S1 explained that their billing system was not set up to generate cumulative billing, it required a substantial amount of additional work, and the process was burdensome and time-consuming. A review of facility records, Licensing regulations, and Health and Safety (H&S) code revealed that residents have the right to their records within two days from requesting them, however this included records maintained on file by the facility, and required records per mandate. The records reviews showed that only itemized monthly billing are required, and there were no cumulative bills for residents in care covering the time from admission generated and/or maintained on file. Based on interviews and records reviews, the above allegation was determined to be Unsubstantiated. An Unsubstantiated finding means the standard of evidence was not met to prove there was a violation. An exit interview was conducted with DCS Soto, and a copy of this report and Licensee Appeal Rights (LIC 9058) were left for facility records.