Complaint·May 7, 2025

R1 consistently refused, made verbal threats and attempted to physically assault staff. Residents in the vicinity of R1’s bedroom did not report being afraid but described R1’s behaviors as a nuisance. Interviews with residents confirmed staff would attempt to redirect R1, but R1 would come verbally and physically aggressive. An interview with the facility’s Executive Director, and a review of records, revealed the facility had advised R1 to follow house rules stipulated in R1’s admission agreement. R1 did not comply, and the facility provided R1 a thirty (30) day eviction notice. The facility pursued an unlawful detainer action through the court, and R1 was subsequently escorted off the facility by the Sheriff’s office. Although R1’s behaviors had become a nuisance to residents, the facility admonished R1 to comply with house rules, and the facility followed eviction procedures. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. It was also alleged staff did not ensure a resident's bedroom was free from odor. On October 11th, 2024, it was reported to the Department Resident # 1’s (R1) bedroom smelled of urine. Interviews with both staff and residents confirmed R1 often refused to have staff clean R1’s bedroom. Although each bedroom was scheduled to be cleaned once per week, R1’s bedroom was consistently being cleaned more than one time per week. R1 made verbal and physical threats to staff who attempted to assist R1. Interviews with staff revealed R1’s bedroom carpet was frequently washed to prevent odors, and R1 was encouraged to maintain the bedroom clean, but R1 disregarded staff. The Department attempted to interview R1, but R1 was no longer residing at the facility. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Zamudio, to whom a copy of this report, LIC 811 Confidential names list, and Licensee/Appeals Rights (LIC 9058), were provided.